Your account
Getting help
Portal AI chat, human handoff, and when to contact support.
Portal AI assistant
When logged in, a floating Ask NurtureSite (or context-specific label) chat appears on:
- Dashboard
- Billing
- Onboarding
- Site detail pages
Agents adapt to context:
- Onboarding — Launch help during setup
- Billing — Plan and payment questions
- Support — General account help
- Demo — Exploring demo sites
The assistant can escalate: “A team member will follow up.”
Where chat is hidden
AI chat is intentionally not shown on:
- Per-site Analytics pages
- Security (PIN) page
Use email or support channels for those topics if needed.
Help Center
You are reading the Help Center. Browse articles at /docs or start with:
FAQ
Short answers: /faq
Contact support
For billing changes, cancellation, domain issues, or build failures, contact support through channels listed in your account emails or the Billing page.
Have your support verification PIN ready if asked. See Support verification PIN.